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Customer Service

Customer Service

Stock Availability
Privacy
Payment For Goods
Shipping
Packaging
Delivery
Warranties
Refunds & Exchanges

Stock Availability

We ask that you bear in mind, that as we operate a store, that there may be occasions where an item which is currently listed may become ‘out of stock’ in a certain colour or size. We will inform you of this ASAP before debiting any funds should this occur. Please feel free to contact us beforehand to check availability before making a transaction.

Privacy

All the details you exchange with nautical-menswear.co.uk including email, addresses etc are strictly confidential and as part of the Data Protection Act 1998, will not be shared with any third party without your personal consent.

Payment For Goods

We use Worldpay for all our online transactions, a global leader in online debit and credit card processing.

For millions of people around the world, WorldPay is the way to pay - trusted and secure. An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small. So you know you are in good hands!

Shipping

Shipping costs are determined at the point of checkout on the website and is added to the total amount spent and debited from chosen method of card payment.

Packaging

Please note that some items may not be delivered in their original packaging. This is due to the fact that the particular item may be the last of its style or a sale item and the original packaging has been destroyed for shop display purposes.

When packaging items for delivery, we use plain colour sealable bags which are sealed securely and tamper proof.

Delivery

We endeavour to have products delivered to you within 48 hours after the transaction has been made. Unfortunately we cannot accept any responsibility for any delays which might occur with any postal services.

Warranties

Nautica-menswear.co.uk is unable to provide any warranties in relation to the goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.

Refunds & Exchanges

We would like to point out that all the products we offer are of the highest quality, and we are confident that you will be satisfied with your purchase. If for any reason you are unhappy with your purchase, then we are happy to refund*, exchange or offer a store credit against the item, provided the product(s) are returned to us using a trackable postal service ( royal mail recorded or special delivery ), with proof of purchase within 7 days of receipt and are in a saleable condition with all the swing tags attached and in its original packaging.

Refunds can only be issued to the original card and card holder.

*Please Note that our refund policy online differs from that of our policy in-store.